An excellent opportunity for an experienced Service Advisor (Permanent position).
You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
Key duties and Responsibilities
- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- To greet customers in a friendly, professional and courteous manner.
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
- To give repair estimates and price quotations and offer repair suggestions.
- Register new vehicles
- Ensure invoices and taxing vehicles are completed accurately and on time.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
- Handle all internal and external customers and suppliers with courtesy.
- Adhere to Health & Safety Policies and Procedures at all times.
Preferred Qualifications and Experience
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Previous experience in a Parts or Service advisor role.
- You must be PC literate with a working knowledge of administration procedures.
- Have an understanding of the commercial vehicle after market operation.
£30,000 to £32,000 per annum.
M-F :8:00-17:30
1 in 2 Saturdays 8:00- 12:00 OT Rate